FAQs

We accept all major credit cards (Visa, Mastercard, American Express, Discover, etc), PayPal, Apple Pay, JCB & Sezzle (Buy Now, Pay Later). 

All orders will ship within 2 business days of your payment clearing. 

• Custom-made gowns are shipped within 14-30 days. 

Once we ship your order, tracking will be updated within 24 hrs and you will receive an email confirmation.

Please allow 24-48 hrs for shipping carriers to update their system prior to seeing movement on tracking.

You may track your package directly from the shipping confirmation email we sent you. 

Please check your spam/junk folder in case you did not receive an email in your inbox.

If you’re still having trouble locating the email, please contact customer support and we will resend you the order confirmation: support@topglamshop.com.

Please contact customer service immediately after placing your order so that we may correct it in our system.

If your package has already been shipped, unfortunately we are unable to make any changes. 

Shipping fees and any additoinal fees incurred due to incorrect address will be the customer's obligation. 

Please email customer service immediately at support@topglamshop.com.

 If your order has already been shipped, unfortunately we are unable to make changes. 

Shipping fees will be customer's obligation and are non-refundable. 

Please check back periodically for restocked items. 

You may also email customer care and provide us with the name or link of the item you're interested in, as well as your size, and we will check with our factory.

• Orders will ship within 1-2 business days, once your payment clears. 

• Orders will ship via USPS Priority Mail (2-7 business days delivery)

• In the event your item is out-of-stock in our U.S.A. warehouse, we will ship directly from our factory via EMS (5-15 business days).

• We try our best to accommodate our customers’ needs. However, we highly recommend the above information is kept in mind when ordering for a special occasion or event. 

• Orders will ship within 1-2 working days, once your payment clears.

• Most styles will ship via EMS (5-15 working days), while other styles will ship via DHL (3-7 working days). 

• Please be advised: All international orders are subject to customs processing & clearance. Unfortunately, Top Glam Shop, nor courier companies, have control over delays experienced by your country’s specific custom processing.

• We try our best to accommodate our customers’ needs. However, we highly recommend the above information is kept in mind when ordering for a special occasion or event. 

Your order may be subject to taxes and import duties. Customs duty vary per country. Please contact your country specific customs office for details.

Top Glam Shop will not be responsible for taxes, duties, tariffs or any other additional fees charged for items shipped outside of the United States. 

Customer will be responsible for all fees charged by their country of residence.

In the event the shipment has been refused, customer will be responsible for all fees incurred, including shipping. 

We must receive the shipment back in order for us to refund you, minus any shipping costs and/or additional fees. 

We are based out of California and have multiple factories worldwide. 

At this time, we are only operating online.

If you received a defective/damaged item, you please contact us within 48 hrs of receiving your shipment (we base this from the time shipment was delivered to you via tracking). No exceptions. 

You may be asked to provide us photos of the defect for quality review.

Some styles may be shipped from different factories and shipments may be split. We will provide tracking for all shipments. 

In the event an item is missing from your order, please notify us within 24 hrs of order being delivered to you.

Please track your package via the shipping email confirmation we sent you. If your shipment shows a status of “delivered,” please contact the carrier directly and open an investigation. 

If the shipping carrier has lost your package, please contact them immediately (DHL, USPS, EMS, etc) to open a case.

We will do our best to assist you, however, Top Glam Shop does not hold responsibility for lost or stolen packages. Recipient is responsible for filing claims with the carrier to receive a refund. 

Packages are not automatically insured. Some carriers (i.e. USPS) may automatically insure packages that are shipped via Priority Mail up to $50. 

To add additional insurance to your package, please leave a note in the order notes section upon check out. 

We will send an invoice with the additional insurance rates through the carrier. 

For all other inquiries, please email customer care at support@topglamshop.com