Stefania Gown- Emerald

FREE Worldwide Shipping on all orders $100 & Up!

U.S. Shipping & Order Processing:

• Orders will ship within 1-2 business days, once your payment clears (excludes custom/made-to-order). 

• Orders will ship via USPS Priority Mail (2-10 business days delivery)

• Custom-made styles are typically shipped within 10-15 business days, unless otherwise time frame is stated on the item listing. 

• In the event your item is out-of-stock in our U.S.A. warehouse, we will ship directly from our factory via EMS (5-15 business days).

• We try our best to accommodate our customers’ needs. However, we highly recommend the above information is kept in mind when ordering for a special occasion or event. 

International Shipping:

• Orders will ship within 1-2 working days, once payment clears (excludes custom-made). 

• Most styles will ship via EMS (5-15 working days), while other styles will ship via DHL (3-5 working days). 

• Custom-made styles are typically shipped within 10-15 business days, unless otherwise time frame is stated on the item listing.

• Please be advised: All international orders are subject to customs processing & clearance. Unfortunately, Top Glam Shop, nor courier companies, have control over delays experienced by your country’s specific custom processing.

• We try our best to accommodate our customers’ needs. However, we highly recommend the above information is kept in mind when ordering for a special occasion or event. 

Shipping Rates & Delivery: FREE for all orders $100+

All sale items, items purchased using discount codes, and custom-made items are non-refundable.

Sale items & items using discount codes are eligible for a one-time exchange. 

RETURNS:

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• Eligible merchandise must be returned or exchanged within 7 days of receipt. Please see Non-Returnable below.

• All merchandise must be received back in its original form. It must not be worn, altered or damaged, must be free of makeup, have all tags attached and in resalable condition when returned.

• Returns will be processed within 5-7 working days of your package being delivered to our facility.

• Please note that your financial institution may require additional days to post the transaction to your account once they have received the information from us.

• We do not provide return labels. It is the customer’s obligation for return shipping costs and re-shipping costs for exchanges. 

• Please be sure to obtain tracking with your shipment as well as a note inside the package indicating your Top Glam Shop order #. 

• Top Glam Shop will not be held responsible for any lost or stolen packages.

• Late returns cannot be accepted and will be mailed back.

Exchange Processing Time:

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• Exchanges will be processed within 5-7 working days of your package being delivered to our facility, given stock availability.

• If item is not available, we will issue you a store credit in the amount of the product price. 

• We offer one exchange for each item. 

NON-RETURNABLE:

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• Sale items and items purchased using discount codes are non-refundable and may only be exchanged or receive store credit, within 7 days of package being delivered to our facility. Store credit never expires.

• Custom-made, swimwear and bodysuits: FINAL SALE and cannot be returned or exchanged.
• Custom-made items are specially made-to-order and cannot be returned or exchanged once production has begun. 

• Luxury gowns and items over $200 can only be exchanged one-time to deter “wardrobing.” 

We are here to help! Please email us and a stylist will get back to you within one business day (M-F 9am-5pm PST).

Email: support@topglamshop.com