FAQs

Order Status

 

When Will My Order Ship?

All  orders will typically ship within 3 business days. Pre-order items will ship within 10-14 business days, unless otherwise specified on item.

For expedited shipping or stock availability, please email customer service prior to placing your order.

Why Is It Taking Long To Process My Order?

We strive to provide you with the latest fashion trends and designer style items at affordable prices. Some styles are made-to-order or custom-made, which require additional days for production. Your patience is truly appreciated.

*Pre-order items may take up to 14 business days to process as they are in production. 

I Didn’t Receive An Order Confirmation: 

Please check your spam/junk folder in case you did not receive an email in your inbox.

If you’re still having trouble locating the email, please contact customer service and we will resend you the order confirmation: support@topglamshop.com.

I Made A Mistake In My Order/I Misspelled My Information:

Please contact customer service immediately after placing your order so that we may correct it in our system.

If your package has already been shipped, unfortunately Top Glam Shop is not responsible for lost/stolen packages and a refund will not be issued until we receive the product back, minus shipping/customs fees, or any additional fees incurred.

How can I Cancel My Order?

Please email customer service as soon as possible and we will try our best to cancel it, given that your item has not left our facility.

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Stock Availability

 

I Have An Event Coming Up. I Need An Item Fast:

Please email customer service at support@topglamshop.com or submit an inquiry using our contact form on this page.

Be sure to include the name or link of the item, your size and when you need it by. We will try our best to see what we can do for you.

An Item I Want Is Out-of-Stock:

Please check back on our website for restocked items periodically. 

I Cannot Find An Item You Listed Before

In some cases, we may discontinue or not re-stock a certain style/item.

Please email customer service and we will check with our production team. 

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Shipping

 

How Long Does Shipment Take?

U.S. Orders:

1.) USPS Priority Mail (2-5 working days)

2.) ePacket (5-15 working days)

3.)  DHL Express/FedEx: Typically 3-5 working days, however, due to the Covid-19 situation or weather/natural causes delays, additional delays may be experienced. 

International Orders:

1.) ePacket (5-15 working days)

2.) DHL Express (3-7 working days)

Depending on your country’s customs processing, delivery may be delayed.

Tracking will be provided for all shipments, however, certain countries scan shipments at their discretion. Therefore, your package may not be tracked all the way to your doorstep.

In the event your package has not been received within 15 working days of shipment, we urge you to contact your country specific customs office and provide them with the tracking number.

Top Glam Shop will not be responsible for any delays experienced by your country’s customs processing.

International Taxes/Duties:

Your order may be subject to taxes and import duties. Customs duty vary per country. Please contact your country specific customs office for details.

Top Glam Shop will not be responsible for taxes, duties, tariffs or any other additional fees charged for items shipped outside of the United States.

Receiver will be responsible for all fees charged by their country of residence.

In the event the shipment has been refused, customer will be responsible for all fees incurred, including shipping.

We must receive the shipment back in order for us to issue a refund, minus any shipping costs and/or additional fees.

Where Are You Located?

We are based out of San Francisco/Bay Area, California.

I Am Local. May I Pick Up My Order?

At this time, we are only operating online.

How Do I Know My Order Has Been Shipped?

Once we ship your order, tracking will be updated within 24-48 hrs and you will receive an email confirmation from Top Glam Shop. 

Please allow up to 48 hrs for the shipping carrier to update their system prior to seeing movement on tracking.

How Can I Track My Package?

Once your order has shipped and tracking is provided, you will receive an email from Top Glam Shop with tracking details and link to track your package. 

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Damaged/Missing Items/Not Received

 

My Item Is Damaged:

If you received a defective/damaged item, you MUST contact us within 48 hours of receiving your shipment (we base this from the time shipment was delivered to you via USPS Tracking). No exceptions. 

You may be asked to provide us photos of the defect for review.

One Or More Items Are Missing From My Package:

If any item is missing from your order, please notify us within 24 hrs of order being delivered to you.

*Please be sure to check the invoice as some orders will be split in multiple shipments.

I Never Received My Order:

Please track your package via tracking link provided in your shipment confirmation email. 

If your shipment shows a status of “Delivered,” please contact the shipping carrier immediately. 

We will do our best to assist you, however, Top Glam Shop does not hold responsibility for lost or stolen packages.

 

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Insurance

 

Is My Package Insured?

Insurance is not automatically  included. Insurance may be added for an additional cost. 

Please contact us prior to placing your order so we can provide you with insurance costs offered by the shipping carrier. 

My Question Isn’t Listed Here:

Please email customer support for all other inquiries at support@topglamshop.com.